The nms Project

Web programs written by experts

nms support

This page gives you access to various resources that will help you to fix problems that you are having with our programs. Please work through these suggestions in the order that they are given here.

Note: The resources on this page are aimed at people who are installing and configuring one of our programs on their own web site. If you are not doing this, then this page will not be useful for you and you should go here instead.

Frequently Asked Questions

You probably are not the first person to have the problem that you're having. Solutions to the most common problems are in our FAQs (Frequently Asked Questions). Please read that before asking any questions on the support list.

Note that the most common question we are asked is the one about getting an error that says "too late for -T option" when running our programs on a Windows web server. That question is discussed in great detail in the FAQ and questions on this will be referred back there unless you demonstrate that you have read that section.

Mailing List Archives

Even if your question isn't asked frequently, it's still very likely that it has been asked before. All of the posts to our support mailing list are archived, so it's well worth checking through the archives to see if it has been discussed before.

Yes, our archives contain a lot of spam. Unfortunately we need to make our email address as accessible as possible and that means that we end up on a lot of spammer lists. We are working on ways to cut down on the amount of spam that we recieve.

Basic Web Program Debugging

We're aware that many of the people who use our programs are not programmers, so we don't expect you to be experts in debugging web programs. However, there are a number of simple things that you can check. It's surprising what a large percentage of problems are caused by one of these errors.

Latest Version

Most of our programs are constantly being improved. If you're not using the most recent version of our program then one of our first suggestions will probably be that you upgrade. So it's probably a good idea to try that anyway. You can always get the latest versions of all of our programs from this site.

It's particularly worth noting that the versions of our programs that are distributed by other sites are not guaranteed to be up to date.

Reporting Problems

If your problem isn't discussed in the FAQ or the mailing list archives then please use the form below to send an email to our support mailing list. We only ask that you are follow a few simple suggestions when posting to the list.

If you follow all of these suggestions then we'll be happy to help you in any way that we can. However, you should realise that the nms project is run by volunteers. We all have day-jobs too so we can't guarantee any particular level of support.

You can send an email to the support team by filling in the form below.

Important Notes:

  1. Please do not use this form to report a problem with a site that you do not own. Go here instead.
  2. Please read all of this page and follow its advice before filling in the form.
  3. Please note that all messages sent with this form are publically archived. Therefore you shouldn't include any sensitive information like usernames or passwords.
  4. We only provide support by email. We will not telephone you.
Description of problem:
I confirm that I am reporting a problem which I am having installing or configuring an nms program
(if this is not the case, then don't use this form and go here instead)

Contact us
Last modified: Wed Dec 28 17:58:43 BST 2004
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